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Welcome to mahalocases. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

We reserve the right, at our sole discretion, to modify, alter or replace any part of the Terms & Conditions without prior notice. Your continued use of our website and application after the changes constitutes your acceptance of the changes. Additional features on the website and/or the Service are subject to the terms. It is your responsibility to review the terms periodically for changes.

 

PRIVACY

Personal details – Any personal information that you provide to us will not be released, sold or rented to any entities or individuals outside of mahalocases.

COOKIES

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. 

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of and serve advertisement with a 3rd party.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

SUBSCRIPTION

By subscribing to our mailing list/registering to be notified when a product is back in stock you are authorizing us to send you communications.

PRICING

All prices listed are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using an online currency converter.

PAYMENT

We accept payment via Paypal, VISA, or Mastercard.

PAYMENT SAFETY

No credit card information is ever saved by mahalocases and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed though Shopify Payments and is a secure form of payment. Used by millions of people daily, Shopify is heavily encrypted third party-payment processors.

We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. 

VERIFICATION

Please ensure the billing address is entered as it appears on your bank or credit card statement for the smooth processing of your order. Suspicious transactions may be held for further verification by our Customer Experience team. 

SHIPPING

  • Your order will be processed within one to two business days.
  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with shipping carriers. No refunds or replacements will be given for products missing or damaged in transit.
  • Please enter your shipping address correctly as once it has been processed and shipped we can no longer alter the address. You will be charged the standard shipping rate to resend.

FREE SHIPPING TO US & CANADA OVER $30

FREE SHIPPING TO INTERNATIONAL OVER $40

 DESTINATION SERVICE ESTIMATED DELIVERY* COST (USD)
UNITED STATES USPS 4-6 BUSINESS DAYS $2.50
CANADA CANADA POST 6-8 BUSINESS DAYS $2.50
INTERNATIONAL** USPS INTERNATIONAL 10-15 BUSINESS DAYS $5.95

 

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or internal delays.
**On rare occasions, shipping to some international countries may take 3-5 weeks. We are not responsible for any delays caused by the destination country's customs clearance processes. 

TRACKING

You will receive tracking information on US & International orders once your order is shipped. 

RETURNS AND EXCHANGES

We really hope you love every mahalocases purchase! All products are checked carefully prior to shipping.

Should a product be faulty, you may return or exchange an item within 5 days of receipt, unopened, unused and in its original condition for a full refund. We reserve the right to refuse an exchange or refund if items are returned non-saleable.

Mochila Bags are final sale. Exchanges will be accepted. 

Please contact our Customer Experience team (hello@mahalocases.com) for our return address and include your order number. You will be responsible for any return shipping costs. 

Refunds will be returned back to the original payment method once we have received and inspected the products are in their original condition. 

Exchanges will be sent out within 2 days of receiving the returned product in its original condition. 

PRODUCT WARRANTY

We stand by the quality of our products! If for some reason the phone cases you have purchased directly from us (www.mahalocases.com) become damaged or broken within 90 days of your original purchase, we will send you a replacement free of charge.

Simply contact our Customer team at hello@mahalocases.com for a replacement. Please include your order number and email address used to make the purchase in order to verify identity.

CUSTOMS

Deliveries may be subject to random customs checks and scans.

mahalocases is not responsible for any customs, duties or taxes incurred, once orders arrives in the country of delivery. All importing taxes are the responsibility of the customer.

DISCOUNTS

Offers cannot be combined with any other coupons, promotions or discounts unless otherwise advertised. Limit one coupon per customer per transaction only. Offer applies to pre-tax items only (excluding shipping charges). 

 

Last Updated: August 2016